{"id":12,"date":"2026-02-15T13:27:22","date_gmt":"2026-02-15T13:27:22","guid":{"rendered":"https:\/\/grocify.co.in\/?page_id=12"},"modified":"2026-02-15T13:27:22","modified_gmt":"2026-02-15T13:27:22","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/grocify.co.in\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p>At <strong>Grocify<\/strong>, we are committed to providing high-quality wholesale groceries and ensuring customer satisfaction. This Refund and Returns Policy explains how you can return products and request refunds.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Eligibility for Returns<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Returns are accepted only for products that are damaged, defective, or incorrect at the time of delivery.<\/li>\n\n\n\n<li>Perishable items such as fresh fruits, vegetables, and other groceries are <strong>generally non-returnable<\/strong>, except in cases of damage, spoilage, or quality issues.<\/li>\n\n\n\n<li>Any return request must be made <strong>within 24 hours of delivery<\/strong> with supporting evidence (e.g., photos of the damaged product).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. How to Request a Return or Refund<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact our customer support team immediately via <strong><a href=\"mailto:support@grocify.co.in\">support@grocify.co.in<\/a><\/strong> or our contact form on the website.<\/li>\n\n\n\n<li>Provide your order number, details of the product(s), and evidence of the issue.<\/li>\n\n\n\n<li>Our team will review your request and provide instructions for return or replacement, if applicable.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Refund Process<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Approved refunds will be processed to the original payment method within <strong>5\u20137 business days<\/strong>.<\/li>\n\n\n\n<li>Refunds may take longer depending on your bank or payment provider.<\/li>\n\n\n\n<li>If a replacement product is requested, we will dispatch it as soon as possible at no extra cost, subject to availability.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Shipping for Returns<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For eligible returns, Grocify will provide instructions for returning the product.<\/li>\n\n\n\n<li>Customers are generally <strong>not responsible for return shipping costs<\/strong> in cases of damaged, defective, or incorrect items.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Non-Returnable Items<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fresh fruits, vegetables, and other perishable grocery items, unless damaged or spoiled during delivery.<\/li>\n\n\n\n<li>Items that have been misused, altered, or not stored according to instructions.<\/li>\n\n\n\n<li>Bulk items sold at wholesale rates where quality has been clearly communicated.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Contact Information<\/strong><\/h2>\n\n\n\n<p>If you have questions about our Refund and Returns Policy or need assistance with a return, contact us:<\/p>\n\n\n\n<p><strong>Email:<\/strong> <a href=\"mailto:support@grocify.co.in\">support@grocify.co.in<\/a><br><strong>Website:<\/strong> <a href=\"https:\/\/grocify.co.in\/\">https:\/\/grocify.co.in<\/a><br><strong>Phone:<\/strong> 9507010701<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Grocify, we are committed to providing high-quality wholesale groceries and ensuring customer satisfaction. This Refund and Returns Policy explains how you can return products and request refunds. 1. Eligibility for Returns 2. How to Request a Return or Refund 3. Refund Process 4. Shipping for Returns 5. Non-Returnable Items 6. Contact Information If you &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/grocify.co.in\/index.php\/refund_returns\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Refund and Returns Policy&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/grocify.co.in\/index.php\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/grocify.co.in\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/grocify.co.in\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/grocify.co.in\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/grocify.co.in\/index.php\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":1,"href":"https:\/\/grocify.co.in\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":568,"href":"https:\/\/grocify.co.in\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions\/568"}],"wp:attachment":[{"href":"https:\/\/grocify.co.in\/index.php\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}