At Grocify, we are committed to providing high-quality wholesale groceries and ensuring customer satisfaction. This Refund and Returns Policy explains how you can return products and request refunds.
1. Eligibility for Returns
- Returns are accepted only for products that are damaged, defective, or incorrect at the time of delivery.
- Perishable items such as fresh fruits, vegetables, and other groceries are generally non-returnable, except in cases of damage, spoilage, or quality issues.
- Any return request must be made within 24 hours of delivery with supporting evidence (e.g., photos of the damaged product).
2. How to Request a Return or Refund
- Contact our customer support team immediately via support@grocify.co.in or our contact form on the website.
- Provide your order number, details of the product(s), and evidence of the issue.
- Our team will review your request and provide instructions for return or replacement, if applicable.
3. Refund Process
- Approved refunds will be processed to the original payment method within 5–7 business days.
- Refunds may take longer depending on your bank or payment provider.
- If a replacement product is requested, we will dispatch it as soon as possible at no extra cost, subject to availability.
4. Shipping for Returns
- For eligible returns, Grocify will provide instructions for returning the product.
- Customers are generally not responsible for return shipping costs in cases of damaged, defective, or incorrect items.
5. Non-Returnable Items
- Fresh fruits, vegetables, and other perishable grocery items, unless damaged or spoiled during delivery.
- Items that have been misused, altered, or not stored according to instructions.
- Bulk items sold at wholesale rates where quality has been clearly communicated.
6. Contact Information
If you have questions about our Refund and Returns Policy or need assistance with a return, contact us:
Email: support@grocify.co.in
Website: https://grocify.co.in
Phone: 9507010701
